Launch refund summary

How cancellations and refund review work at launch

This page explains the current Aligned cancellation and refund flow for platform bookings.

Marketplace-introduced clients stay on-platform for communication, rescheduling, booking, payment, follow-up, and rebooking. Agreed time changes stay on the original Aligned booking record unless policy, applicable law, or an agreement recorded through Aligned requires another outcome.

Customer cancellations

Cancelling a booking stops or changes the scheduled session record. Requesting a refund asks Aligned to review whether money should be returned. A refund is not approved until Aligned or Stripe records the refund outcome.
A booking is not confirmed until payment is successfully recorded. A browser or app return screen alone does not prove payment completion.
Unpaid bookings can be canceled before payment completes. Failed checkout, failed payment, safety concerns, disputes, and technical problems may still receive support.
Clients may request a refund for a paid booking, but approval depends on the booking record, payment record, cancellation timing, attendance, message history, policies, evidence, applicable law, and any recorded agreement through Aligned.
If a client and practitioner agree to reschedule, the practitioner updates the session timing through Aligned booking tools and the updated session remains part of the same original booking record, payment, messages, reminders, and booking history.
The original payment generally remains applied to the rescheduled session unless the posted cancellation/refund policy, applicable law, or a different agreement recorded through Aligned requires another result.
Paid future bookings can be canceled inside Aligned and may enter refund review depending on the payment and booking state.
Client no-shows are not automatically refundable.
Past completed sessions are not automatically refundable just because the client did not resonate with the experience, but Aligned may still review fraud, misrepresentation, non-delivery, safety, legal, or policy concerns.

Practitioner cancellations and refund review

Practitioners can cancel unpaid bookings directly.
When a practitioner approves a reschedule, the new time should stay documented through Aligned messaging and be updated through Aligned booking tools so the original payment, reminders, thread history, and booking history stay attached to the same booking record.
If a practitioner cancels a paid future booking and cannot provide the service or an agreed reschedule, refund review should account for non-delivery, the practitioner's posted policy, applicable law, and any recorded agreement through Aligned.
If a practitioner does not attend the booked session, the client may request refund review; approval depends on the booking record, message history, payment status, applicable policy, evidence, and applicable law.
Refund outcomes are recorded on the booking record, and Aligned may review cancellation context, message history, payment records, moderation logs, attendance information, booking integrity flags, evidence, and applicable law before approving or declining a refund request.

Current launch limits

Refund outcomes depend on payment status, timing, practitioner cancellation or no-show context, client attendance, the practitioner's posted cancellation/refund policy, Stripe records, evidence, and applicable law.
Aligned facilitates the marketplace workflow, but does not guarantee session outcomes, spiritual accuracy, or personal transformation.
Developing-practitioner session rules, mentorship labeling, and launch checkout pricing continue to apply during refund review.

Stripe, chargebacks, and mobile return status

Stripe handles card/payment data; Aligned does not store full card numbers.
Failed, canceled, or expired checkout does not confirm a booking. A booking is not confirmed until payment is successfully recorded.
Payouts may be delayed, restricted, reversed, reduced, or unavailable because of refunds, chargebacks, fraud review, disputes, policy review, Stripe requirements, bank issues, sanctions/compliance checks, or legal obligations, to the extent supported by Aligned and Stripe.
Aligned may account for platform commissions/fees, refunds, chargebacks, adjustments, reversed transfers, or amounts owed as described in the applicable agreements and Stripe records.