Data rights

Account deactivation, deletion, and retention

Requests can be submitted through available account settings or by contacting hello@alignedspiritual.com. Some records may need to be retained for bookings, payments, taxes, chargebacks, fraud prevention, legal compliance, safety, and dispute handling.

Marketplace-introduced clients stay on-platform for communication, rescheduling, booking, payment, follow-up, and rebooking. Agreed time changes stay on the original Aligned booking record unless policy, applicable law, or an agreement recorded through Aligned requires another outcome.

Deletion and deactivation

Deactivation may pause access while preserving booking/payment/support records needed for marketplace operation and legal protection.
Deletion requests are reviewed before permanent deletion or de-identification, especially where bookings, reviews, chargebacks, payout, safety, tax, or legal records remain active.
Deleting or deactivating an account may not immediately erase records that Aligned must retain for payments, taxes, disputes, fraud prevention, backups, legal obligations, and platform safety.

Retention and safeguards

Aligned may retain account, booking, payment, payout, message, review, moderation, admin-note, device/log, and acceptance records as needed for stated purposes.
Aligned uses reasonable safeguards, but no app, network, cloud service, device, payment processor, or messaging system can be perfectly secure.
Canada/U.S. launch data may be processed or stored cross-border in Canada, the United States, or other locations used by service providers.

Deletion details and privacy requests

Users may request deletion/deactivation through available account settings or by contacting support.
Deletion/deactivation may remove, hide, anonymize, deactivate, or retain profile/content depending on data type, account state, legal need, safety need, backup state, or active booking/payment/dispute status.
Data may be retained for bookings, payments, taxes, accounting, chargebacks, fraud, legal compliance, safety, moderation, support, disputes, audits, backups, and platform integrity.
Aligned reviews deletion and deactivation requests and may need to verify identity before acting on privacy requests.
Privacy, access, correction, deletion/deactivation, withdrawal of consent where applicable, and complaint requests may be sent to hello@alignedspiritual.com.